November 17th 2023
We have been advised of a single incident of a button assembly failure on the LK100A1.2. Due to the risk of unintentional opening of the device, which could result in a life-threatening situation, we ask you to stop using the device and immediately conduct the inspection process.
We are conducting an internal investigation to determine whether this is an isolated incident or whether there is a wider spread of parts. Further information will be shared as it becomes available.
As a responsible manufacturer, STIHL has decided to issue a recall for the potentially affected RMA 235.0 lawn mowers.
Investigations have shown that the normative requirements for blade braking time (≤ 3 seconds) are not fulfilled on some of the machines. As such the machine’s blade may take longer to come to a complete stop. The cause was determined to be an incorrect braking resistor.
Therefore, there may be an increased risk of injury to the user.
STIHL has decided to issue a recall for the potentially affected machines which involves checking the blade braking time and replacing the wiring harness in the affected machines at a dealership.
November 30th 2023
Important Safety Notice: ISC UltraLink
Safety Notice/Product Recall
Following on from our inspection notice issued 17 November 2023, our team has been intensively investigating the potential risk and the root cause of the problem. Our investigation identified that the press fixture used to secure the assembly of the SafeLock button moved outside of specification, creating the potential for a faulty press fit of the button, which can lead to the button turning open and coming apart.
STOP USE
Due to the risk of unintentional opening of the device, which could result in a life-threatening situation, we are issuing this notice instructing users to stop using their device, if it falls within the range of serial numbers:
LK100A1.2: 170431—177209; or LK101A1.2: 170433—176974
Manufacturing corrective actions have been introduced to repair and ensure that the press fixture remains within specification; and additional procedures have been introduced to ensure that the SafeLock buttons are secured correctly. Validation testing has been successfully completed and production of UltraLinks has resumed, with this new process in place.
To start the recall process please register here
Alternatively, you can contact our Customer Service Team:
North & South America: +1 (763) 360-2135
UK, EU, Australasia: +44 (0) 1248 363 125
Please accept our apologies for the inconvenience. User safety is at the core of everything that we do and remains our highest priority. We appreciate receiving feedback with any concerns relating to product safety.
Petzl requests the inspection of certain GRILLON products following the detection of ropes mounted incorrectly in the rope adjuster of recently produced GRILLON products. In such a case, the product does not perform its blocking function, which can result in a risk of injury. Please immediately stop sales and use of GRILLON products manufactured between October and December 2023, and follow the inspection procedure described below.
January 4 2024
Current
Last update : 4th January 2024
1) Identify your product marking.
Depending on the product, it may be marked on the plastic sleeve of the free strand or on the rope label.
Label marking
Plastic sleeve marking
If your product has a “label marking”, it is not in the scope of this request for inspection.
If your product has a “plastic sleeve marking”, proceed to the next step.
2) Check the manufacturing date of your product.
Your product was manufactured before October 2023 or after December 2023: your product is out of the scope of this request for inspection.
Your product was manufactured in October, November or December 2023 :
1. Use the Excel tool below to find out if your product or box of products needs to be inspected:
Download Excel file
The list of batches to be inspected is also available in the file below:
Download pdf file
2. If your product needs to be inspected, carry out the inspection described below.
The rope installation direction is indicated by the markings on the moving side plate:
✅ Compliant
✅ Your product is not affected. You may resume using and selling this product in accordance with its technical notice.
❌ Non-compliant
❌ Non compliant result:
Which references are concerned by this request for inspection?
| Product | Photo | References |
|---|---|---|
| GRILLON Adjustable lanyard for work positioning |
|
L052AA00 L052AA01 L052AA02 L052AA03 L052AA04 L052AA05 L052AA06 L052AA07 |
| GRILLON HOOK Adjustable work positioning lanyard with HOOK connector - European version |
|
L052BA00 L052BA01 |
| GRILLON HOOK Adjustable work positioning lanyard with HOOK connector - International version |
|
L052CA00 L052CA02 L052CA03 |
| GRILLON MGO Adjustable work positioning lanyard with MGO connector |
|
L052DA00 |
| GRILLON Quick adjustment anchor |
|
L052AA00 L052AA01 L052AA02 L052AA03 |
| GRILLON Temporary horizontal lifeline |
|
L052AA03 L052AA04 L052AA05 L052AA06 |
My product is marked on a gray plastic sleeve instead of a red one. Is this normal?
This is a black GRILLON product. In this case, the sleeve is not red but smoked gray. Refer to this marking to identify if your product is in the scope of this request for inspection.
How many products affected have been detected?
As of January 2, 2024, 8 products have been detected, in a single manufacturing batch.
Have there been any injuries with the products affected?
As of January 2, 2024, no injuries have been reported.
I received a GRILLON product with a green sticker on my product bag. What does this mean?
Petzl has inspected GRILLON products concerned by this request and has identified them with a green sticker on the bag.
